CUSTOMER CARE
From condo buildings to townhomes, we are redefining West Coast work and play.
We are keenly aware of how important our customers are. We listen carefully to what they are saying, putting their needs first and dedicating ourselves to making every single project the best it can be. We know how complex the home buying experience is and our experienced team will help you every step of the way to ensure it is a smooth and enjoyable process.
SERVICE REQUEST
If you have a service request or maintenance question please refer to your online homeowner portal, located at homeinformationpackages.com. This portal contains warranty and maintenance information, as well as provides an option to submit a service request online. Once a service request is submitted, it will be reviewed by a Customer Service Representative and you will be contacted to schedule a service appointment. Please note your login information was provided to you at possession.
WE ARE HERE
TO HELP
IN CASE OF EMERGENCY
If you need immediate assistance, please call 604-732-6170 extension 109, to speak with a Customer Service Representative. If an incident occurs outside of the regular business hours of 8:30 a.m. – 5 p.m., please call Icon Property Advisors at 604-643-8644. If this is an emergency, please dial 911.
HOMEOWNERS GUIDE
Your Tannin Homeowner’s Guide provides you with all the information you need to live comfortably and safely in your new home. It includes maintenance tips and details about the construction of your home. We encourage you to spend time perusing this information, which is designed to help familiarize you with your new residence.
WARRANTY
Tannin's commitment to homeowners is long-lasting, and is guaranteed by the Travellers Home Warranty. The 2-5.10 year comprehensive third-party warranty is in accordance with the Homeowner Protection Act of British Columbia and includes a two-year material and labour warrantly, a five-year building envelope warranty and a ten-year structural warranty.
FREQUENTLY ASKED QUESTIONS
WHAT MAKES TANNIN DIFFERENT?
Our superior use of construction materials, highest level of finishing, and unsurpassed customer service is what sets us apart from our competition.
WHY SHOULD I BUY A HOME FROM TANNIN?
We strive to provide a fulfilling experience to each homeowner from the moment they enter our sales centre door right through to move in day, and for as long as they own their Tannin home. Our homeowners are proud to own in our award winning projects that continue to appreciate in value, year after year.
WHAT HAS THE DEVELOPER DONE TO KEEP THESE PLACES QUIET?
A: ‘Peace and quiet’ is synonymous with ‘home’, and Tannin takes extreme care in the selection of its construction materials, ensuring minimal sound transfer between walls and floors. We continually research and implement proven high-tech materials and processes into our projects.
DO I NEED A REALTOR TO PURCHASE A TANNIN HOME?
No, you do not need a realtor to purchase a Tannin home. Our sales representatives are highly trained and knowledgeable on each of our projects, and are available to assist you throughout your purchasing process.
AS A REALTOR, HOW DO I REGISTER MY CLIENTS?
Your clients can register at each respective project website, ensuring they select ‘yes’ when asked “Are you working with a realtor?”. Once you visit the sales centre with your client, we will gather your contact information for our records.
WHAT OTHER COSTS SHOULD I CONSIDER WHEN PURCHASING A HOME?
Other costs to consider when purchasing a new home are:
- HST
- Property Transfer Tax
(1% on the first $200,000, then 2% thereafter)
- Legal fees (approximately $500)
- Maintenance Fees (varies by project)
- Property Taxes (varies by municipality)
WHAT TYPE OF WARRANTIES ARE INCLUDED?
Tannin has partnered with Travellers Home Warranty, and offers a 2-5-10 year warranty on all our homes, which includes:
- 2 years Materials and Labour
- 5 years Building Envelope
- 10 years Structural Defects
SHOULD I BE PRE-QUALIFIED FOR MY MORTGAGE BEFORE I START LOOKING FOR A HOME?
Yes, it is a good idea to be pre-qualified for a mortgage before purchasing your home. This process will help you determine the amount of money you can afford to spend on a new home. contact you bank or a local mortgage broker if you are interested in starting the process. WestStone has a relationship with TD Bank. TD Bank offers preferred rates to WestStone buyers. Please visit one of our presentation centres for more information.
HOW LONG WILL THE BUILDING PROCESS TAKE IF I BUY AT THE PRE-SELL STAGE?
Each project’s construction timeline is dependant on many factors such as location, size of building, weather conditions, and construction methods (wood frame or concrete). Our sales representatives can provide these timelines to you at your request. Remember: the earlier you purchase, the more valuable your investment becomes once the project is complete.
